Services Business Transformation

Investigations by ERP Leaks have uncovered that businesses are transforming service areas into sources of profit.
It could be convincingly argued that competition is a key element in driving service initiatives. Demonstrating to a customer that the service component is adding value is critical. Furthermore, recognising the value of the service component is key to customer retention, which in turn can be a key to sustainable market performance.
ERP Leaks investigations confirmed a common denominator, namely the right approach towards customer service must be supported by powerful  business systems.
Companies have testified that their ERP systems are crucial to ensuring the customer service function is a viable and productive source of profit.

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